Personal data which you provide when you register for the programme may be used for programme communications, and future Virgin Incentives marketing activity should you opt in.
Reward points will be automatically credited to your account on redemption of your instant points voucher code. Codes must be redeemed prior to the published expiry date.
Participants may opt to either:
(i) save points awarded for redemption at a later date; or
(ii) redeem some or all of the points awarded for prizes through the Virgin Incentives website
Participant points will expire after 12 months of allocation to the participant’s account unless redemptions are made within that 12-month period.
Points must be redeemed via the website directly with Virgin Incentives Limited. Rewards, once chosen, can only be changed if the redeemer contacts [email protected] within 24 hours of the redemption.
Delivery is only available to the participant’s country of residence.
Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability.
Substitution
In the case of a Reward item not being available, Virgin Incentives will contact the Participant within 7 days of placing the order and offer a replacement item of similar value. If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited.
Virgin Incentives reserves the right to remove or include any reward from the range at our discretion.
Virgin Incentives will honour any Rewards that have already been ordered by a Participant prior to any price alterations.
Delivery
The delivery of reward items will be made within 10 days of placement of order unless otherwise stated on the website or by email communication.
The delivery of all reward items will be made to the address as supplied by the participant at the time of order. The delivery address for cash vouchers should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the cash vouchers, then the delivery company will usually leave a card with contact details for the participant to arrange delivery again / collect the vouchers. Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the participant.
Where a signed-for delivery is made to the participant, but delivery is not possible for whatever reason, Virgin Incentives will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the participant shall be liable.
Returns
If the participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 14 days of selecting the reward.
Programme termination
Virgin Incentives reserves the right in its sole discretion to cancel or suspend the programme at any time.
Registered participants will be given written notice of programme termination and all points must be redeemed 30 days following notification of the end of the programme.
Tax
Virgin Incentives and the code issuer will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this programme. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions arising on their prize.
General
No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Virgin Incentives’ decision shall be final. Virgin Incentives reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.
Virgin Incentives cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this incentive scheme agree that Virgin Incentives will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Virgin Incentives’ liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.
Please see the below links for each of our brand terms and conditions
This programme is administrated by Virgin Incentives Ltd. Stamford House, Boston Drive, Bourne End, Buckinghamshire. SL8 5YS, UK www.virginincentives.co.uk